Banks will be required to respond to complaints from citizens



January 14. FINMARKET.RU – The Central Bank proposes to legally oblige banks, MFIs and other financial companies to respond to citizens’ requests. The draft document is planned to be prepared by the spring of 2021, Izvestia writes. Now the procedure and terms for consideration of consumer complaints by credit and other organizations are not clearly spelled out in the legislation.

Libertex [CPS] WW

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